1. Who we are
This Privacy Policy explains how BRENNA Engineering Solutions ("BRENNA", "we", "us" or "our") collects, uses, shares and protects personal information when you visit https://brennaengineering.com (the "Website"), contact us by phone or email, or message us on WhatsApp.
BRENNA is a wholesaler and supply partner for industrial pumps, pressure booster systems, filter press pump systems and related accessories, supplying customers across India.
Business name : BRENNA Engineering Solutions
Legal entity / constitution : [Proprietorship / Partnership / LLP / Private Limited – please confirm]
GSTIN : [Insert GSTIN]
Registered address : Kharsa No. 940/280, Adjacent to Harshit Service Station, Near Bus Stop, Village Basai, Gurugram, Haryana – 122001, India
Phone and WhatsApp : +91 72900 67469
Email : sales.brennaengineering@gmail.com
Website : https://brennaengineering.com
By using the Website or contacting us, you agree to the practices described in this Policy. If you do not agree, please do not use the Website or share your information with us.
We process personal data in line with applicable Indian law, including the Information TechnologyAct, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") as and when its provisions apply.
2. Information we collect
We collect only the information needed to answer your enquiry, prepare quotations, supply products and support you after sale.
a) Information you give us through the enquiry form. Our "Send an Enquiry" form asks for your full name, company name, phone number, email address, product interest and requirement details.
b) Technical and application details. To recommend a suitable pump, you may share flow, head or pressure, liquid or media type, temperature, operating hours, installation site details, material expectations and drawings or datasheets. This is business information and is usually not personal, but it may be linked to your name and company.
c) Information shared on WhatsApp. When you message us on WhatsApp at +91 72900 67469, or we message you after you have agreed to it, we receive your WhatsApp display name, phone number, profile photo (if visible to us), the content of your messages, and any files, images, voice notes, documents or location you choose to send.
d) Information shared by phone or email. Your name, number or email address, and the details of your requirement, order or complaint.
e) Order and transaction information. Billing and delivery address, GSTIN, purchase order details, invoice and payment records, dispatch and delivery details.
f) Information collected automatically. When you visit the Website, our hosting provider and servers may record your IP address, browser and device type, pages visited, catalogue downloads, date and time of visit and referring page. The Website may use cookies or similar technologies (see Section 9).
We do not knowingly collect sensitive personal data such as passwords, bank account or card details, health information or biometric data through the Website or WhatsApp. Please do not send such information to us over chat.
3. How we use your information
We use your information to:
- respond to enquiries and requests for quotations, datasheets, catalogues and selection help;
- understand your duty requirement and recommend suitable pumps, systems and accessories;
- prepare and send quotations, proforma invoices, invoices and order confirmations;
- coordinate dispatch, delivery, installation-ready accessories and after-sales support;
- send service messages such as order status, dispatch updates, delivery confirmations and payment reminders;
- send product information, offers or updates, only where you have agreed to receive them;
- maintain business, tax and GST records as required by law;
keep the Website secure, prevent misuse and improve its content and performance.
4. Legal basis
We process your personal data on the basis of:
- your consent, which you give when you submit the enquiry form, message us on WhatsApp, or opt in to receive updates;
- legitimate uses permitted by law, such as completing a transaction you requested or meeting a legal obligation (for example, tax and accounting records).
You may withdraw your consent at any time (see Sections 5 and 10). Withdrawal does not affect processing already carried out.
5. WhatsApp communications
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. and its affiliates, to communicate with customers.
- Opt-in. We send you WhatsApp messages only if you have messaged us first, shared your number with us for that purpose, or agreed to receive WhatsApp updates through our form, by phone, email or in person.
- Types of messages. Replies to your enquiries, quotations, order and dispatch updates, service and support messages, and (only with your consent) product information or offers.
- Opt-out. You can stop receiving WhatsApp messages at any time by replying STOP to any of our messages, or by writing to sales.brennaengineering@gmail.com. We will stop promotional messages promptly. We may still reply to a request you send us.
- Automated replies. Some messages may be sent through automated workflows, such as an auto-acknowledgement or a catalogue link. You can always ask to speak with a member of our team.
- Meta's role. Messages sent on WhatsApp are also processed by Meta under WhatsApp's own terms and privacy policy, available at https://www.whatsapp.com/legal. We do not control how Meta processes data on its platform.
We will never ask for OTPs, passwords or card details over WhatsApp.
6. Who we share your information with
We do not sell or rent your personal information. We share it only where needed, with:
- Manufacturers and brand partners whose products we supply (for example, pump and heat pump manufacturers), only to check availability, pricing, technical fit or warranty for your requirement;
- Logistics and transport providers, to deliver your order;
- Service providers who help us run the business, such as website hosting and development, email, WhatsApp Business Platform (Meta), messaging and CRM tools, accounting and payment providers. They may use the data only to provide their service to us;
- Professional advisers such as chartered accountants, auditors and lawyers;
- Government and law enforcement authorities, where required by law, court order or to protect our legal rights.
Some service providers, including Meta, may store or process data on servers outside India. Where this happens, we rely on the provider's safeguards and comply with any transfer restrictions notified under Indian law.
7. How long we keep your information
- Enquiry and WhatsApp conversation data: for as long as needed to respond and follow up, and generally not more than [24] months after our last interaction, unless you become a customer.
- Customer, order and invoice records: for the period required under GST, income tax and other applicable laws (generally at least 8 years).
- Website logs: for a limited period needed for security and troubleshooting.
When data is no longer needed, we delete it or make it anonymous
8. How we protect your information
We use reasonable security practices, including secure (HTTPS) connections on the Website, access limited to staff who need it, and password-protected business accounts. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. If a personal data breach occurs that affects you, we will act and notify you and the authorities as required by law.
9. Cookies and analytics
The Website may use essential cookies to work properly and, if enabled, analytics or advertising tools (such as Google Analytics or the Meta Pixel) to understand visits and improve our content. These tools may collect your IP address, device information and pages viewed. You can block or delete cookies through your browser settings; some parts of the Website may then not work as intended.
[Note for website team: list the actual analytics or ad tools installed on the site here, or delete this paragraph's second sentence if none are used.]
10. Third-party links and documents
The Website links to WhatsApp and to catalogues of brand partners hosted by third parties. Their privacy practices are governed by their own policies, and we are not responsible for them.
11. Your rights
Subject to applicable law, you may:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete or update inaccurate data;
- ask us to delete your data, where we are not required to keep it by law;
- withdraw your consent, including by replying STOP on WhatsApp;
- nominate another person to exercise your rights in case of death or incapacity;
- raise a grievance with us, and if unresolved, with the Data Protection Board of India once it is operational.
To make a request, email sales.brennaengineering@gmail.com with the subject "Privacy Request". We may need to verify your identity before acting, and we will respond within the time required by law.
12. Children
The Website and our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared data with us, please contact us and we will delete it.
13. Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Significant changes may also be notified on the Website or by message.
14. Grievance Officer and contact
If you have any question, complaint or request about this Policy or your personal data, please contact:
Grievance Officer: [Name]
BRENNA Engineering Solutions
Kharsa No. 940/280, Adjacent to Harshit Service Station, Near Bus Stop, Village Basai, Gurugram, Haryana – 122001, India
Email: sales.brennaengineering@gmail.com
Phone / WhatsApp: +91 72900 67469
Working hours: [Monday to Saturday, 10:00 AM to 6:00 PM IST]
We will acknowledge your grievance within 24 hours where possible and aim to resolve it within 15 days.